Frequently Asked Questions

Question 1

What kind of services does Go Banana! provide?

Accepted Answer

Go Banana! is a full‑service marketing and design agency. Their core offerings include brand strategy & visual identity, website design & development (with SEO built in from day one), content creation, and marketing strategy creation and implementation. They tailor each solution to the unique needs of SMBs, increasing both brand presence and sales. They work with SMBs that have either exhausted what they could do by themselves and want to grow, or with folks that aren't happy with the cookie-cutter service they are getting from their current agencies.

Question 2

Who runs Go Banana! and what's their background?

Accepted Answer

The agency is founded by Elaine Kwok and Fábio Ferreira, two marketing and design nerds whose combined experience totals roughly 35 years in corporate marketing, freelance work, and agency environments. Their careers span multinationals, small businesses, and solo entrepreneurs, giving them a broad perspective on what works at every scale.

Question 3

What makes Go Banana! different from other agencies?

Accepted Answer

Go Banana! is woman-owned, queer‑owned, and places empathy at the heart of everything they do. Rather than checking off generic deliverables, they dive deep into a client's company, industry, and customer experience to craft truly customized solutions. This empathy‑driven mindset aims to make the client's life easier and the partnership feel collaborative rather than transactional.

Question 4

Which types of businesses do you work with?

Accepted Answer

The agency focuses on small to medium-size businesses, solopreneurs, and startups that want to grow through thoughtful design and strategy. Their portfolio includes a mix of local Toronto firms and clients across Canada and the United States, but they are open to working with anyone that values creativity and empathy‑centered marketing.

Question 5

What is the typical timeline for a website project?

Accepted Answer

While timelines vary by scope, a standard branding and website build usually takes 6-10 weeks from kickoff to launch. Larger or more complex projects may extend beyond that, but Go Banana! provides a detailed schedule in the proposal phase.

Question 6

Do you offer fixed‑price packages or only custom quotes?

Accepted Answer

Go Banana! prefers custom quotes because each business has unique needs. However, they can create fixed‑price packages for retainer services.

Question 7

Can you work remotely with clients outside of Toronto?

Accepted Answer

Yes. Although the agency's hubs are in Toronto, they serve clients across Canada, the United States, and Europe via video calls, shared design tools, and cloud‑based project management.

Question 8

How do you measure the success of a marketing campaign?

Accepted Answer

Success is tracked through KPIs agreed upon during the discovery phase, such as website traffic, conversion rates, lead generation, and SEO rankings. Regular reporting dashboards keep clients informed of progress and ROI.

Question 9

What's the best way to get started or ask a question?

Accepted Answer

Fill out the brief form, or email hello@gobanana.net. The team typically responds within 24 hours.